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Ohio's Best Rx
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FREQUENTLY ASKED QUESTIONS

 
What is Ohio's Best Rx?
Ohio's Best Rx is a prescription drug discount card program designed to lower the cost of prescriptions for all Ohio residents. Ohio Residents who are either age 60 and over or any age with incomes less than 300% of the federal poverty level are eligible to receive additional savings. Click here for the current income guidelines. For more information regarding Ohio's Best Rx please contact us at 1-866-923-7879 (TTY Users may dial 711 for relay service) or via email at Ohio's Best Rx.
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How do I sign up for Ohio's Best Rx?
Ohio residents may sign up conveniently online by visiting www.OhioBestRx.com, by telephone at 1-866-923-7879 (TTY Users may dial 711 for relay service), or by mailing in an enrollment form.
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Is there an application or enrollment fee to join Ohio's Best Rx?
No, there is no enrollment or application fee to join Ohio's Best Rx.
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How much can I expect to save with Ohio's Best Rx?
Ohio's Best Rx offers a discount on prescriptions and savings vary depending on the quantity, type and brand of the medication purchased. Overall savings average 40% across brand and generic medications combined. Participants will always pay the lower of the Ohio Best Rx price or the pharmacy's usual & customary price for their medications.
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Is there a discount on every medication?
Ohio's Best Rx offers discounts on virtually every brand and generic prescription medication. The size of the discount varies depending on many factors such as quantity, type and brand of medication.
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Are there discounts on diabetic supplies?
Yes, the Ohio’s Best Rx Card provides discounts on diabetic supplies such as test strips, syringes and glucose monitors; however, a prescription from your doctor is required.
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I lost my card, how can I get a replacement?
If your Ohio's Best Rx card has been lost, stolen, damaged or destroyed, you may request a free replacement. Contact the participant help desk toll-free at 1-866-923-7879 (TTY Users may dial 711 for relay service) or via email at Ohio's Best Rx.
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Will my card expire?
As of 1/1/2008 the program no longer requires members to renew their cards. We do ask that you let us know of any changes to your address or eligibility. Please call 1-866-923-7879 (TTY Users may dial 711 for relay service) to update your information.
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Where can I use my Ohio's Best Rx card?
Your Ohio's Best Rx card can be used at over 2,300 participating pharmacies in Ohio and in bordering counties in surrounding states. Each Ohio County has a participating pharmacy. To find a participating pharmacy in your city, county or zip code area please click on the Pharmacy Locator or call the participant help desk at 1-866-923-7879 (TTY Users may dial 711 for relay service). There is also a mail order option available through Orchard Pharmaceutical Services.

When traveling out of state, your Ohio’s Best Rx Card can be used at over 60,000 participating pharmacies nationwide.
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What do I do if my pharmacy will not accept the Ohio's Best Rx card?
The pharmacy can resolve this by calling our 24-hour pharmacy help desk at 1-800-361-4542. The help desk staff will enroll the pharmacy on a temporary basis, so you can fill your prescription immediately. The help desk will also send the pharmacy a contract that it must complete and return in order to permanently join the program.
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Can the Ohio's Best Rx card be used with other discount cards?
You can have other prescription discount cards along with Ohio's Best Rx. However, you can only utilize one discount card at the time of purchase.
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Can individuals on Medicaid use the Ohio's Best Rx card?
Ohio's Medicaid program provides comprehensive coverage of prescription and some over-the-counter medications. While certain Medicaid consumers may be subject to a small co-pay for specified drugs, in most cases the total cost of the prescription is covered by Medicaid and at no cost to the consumer.

If an individual is on Medicaid spend down (under which the individual is required to spend his/her own money for medical costs each month before Medicaid coverage begins), the Ohio's Best Rx card can be used for the time period when an individual is not eligible for the Medicaid benefit; however, only the discounted price will contribute to your spend down.
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What if I want to fill my prescription(s) through mail order?
The mail order facility for Ohio's Best Rx is Orchard Pharmaceutical Services. You have several options to set a profile up with Orchard: log-on to their website at www.orchardrx.com or call 1-866-909-5170 (TTY Users dial 711 for Relay Service). Once you have set up an Orchard profile, you will need to send in your doctor's prescription(s) filled out for a 90- day supply.
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